In the meantime, Outlook Web Access and mobile email apps will still work to reach a mailbox. If Office hasn’t been updated, pause updates right away. Give Microsoft time to figure the whole problem out and ensure their quick fix doesn’t have unintended consequences. In any Office program go to File | Account and choose Disable Updates. Make a note for a week or 10 days from now to enable updates. By then Microsoft should have sorted themselves out and fully published any fixes. It’s tiresome but we’ve long recommended NOT updating Office immediately new patches become available. See Why updating Office is like the Kobayashi Maru a ‘no win scenario’ and Two ways to stop Office automatic updates Workaroundīefore Microsoft published their fix or even admitted their error, people around the world found workarounds. Officec2rclient.exe /update user updatetoversion=7.20470 Open a Command Prompt window with Admin access (just in case).Ĭd “\Program Files\Common Files\microsoft shared\ClickToRun” (there will be a next time …)Ĭlick to Run installs of Office 365 and Office 2019 can be rolled back to a previous version.Ĭustomers affected by the latest Outlook bug got running again like this: While these might be unnecessary now, they are remedies worth keeping in mind for the next time Microsoft screws up. “%Programfiles%\Common Files\microsoft shared\ClickToRun\officec2rclient.exe” /update user updatetoversion=7.20470 Or as a single line this does the same thing. This will rollback the installed version of all Office apps, not just Outlook.
#Office 2016 crashes windows 10 Patch
How could Microsoft release a patch that’s apparently not properly tested to work with their own services? Good question and we’ll probably never hear the whole story.
Office updates are tested but there are inevitably mistakes with such complex programs. But this is such a common, widespread and heavily marketed option that’s it’s hard to understand how it slipped through testing. Microsoft’s communication and response has been poor.